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Mario's Cafe
I love this place. I have a regular appoinment here with my friend Lou and it's the highlight of my week. Sometimes it's quiet and reflective, sometimes it's full of laughter and life. Mario is the perfect host. He'll chat with you
Morning Talking
I've been a big fan of doing Morning Pages for a long time now. It's interesting and useful. And I've been experimenting with video for a little bit too. And, for the past 55 days, I've been combining the two. Getting up,
Presentation Club Season 2
Just a reminder...Presentation Club is back. Wednesday 1st of April. Come! Presentation Club 6 · LumaI get asked for help with presentations a lot. But most of the time people don’t really need advice, they need an opportunity to practice. And maybe some…Russell Davies
Omotenashi and service design
There's something useful and provocative in this. The Digital Omotenashi EditionOn invisible decisions, Google Maps’ lane guidance, and anticipation vs. personalization.Why is this interesting?Colin Nagy 'Personalisation' has always seemed like a false and useless god to me. Especially if it depends on the collection